Shipping policy

Thank you for choosing HemBorta. To provide our customers with the fastest and most reliable delivery experience, all HemBorta professional tools are fulfilled exclusively through the Amazon Fulfillment Network.

By leveraging Amazon’s world-class logistics, we ensure that your orders are processed efficiently and delivered securely across the UK and Europe.

1. Where We Ship

HemBorta tools are available for delivery via our official Amazon marketplace stores in the following regions:

  • United Kingdom

  • Republic of Ireland

  • Europe: France, Germany, Italy, Spain, Netherlands, and Poland.

2. Shipping Rates & Delivery Times

Because we utilize Amazon Fulfillment, shipping rates and delivery speeds are determined by your specific Amazon account type and location:

  • Amazon Prime Members: Most orders qualify for Free One-Day or Two-Day Shipping (subject to local availability).

  • Standard Shipping: For non-Prime members, shipping rates are calculated by Amazon at checkout based on the weight and dimensions of the product.

  • Estimated Delivery: UK mainland orders typically arrive within 1–3 business days. European deliveries generally arrive within 3–7 business days.

3. Order Tracking

Once you complete your purchase on Amazon, you will receive a confirmation email from them.

  • How to Track: You can monitor your delivery progress by visiting the "Your Orders" section of your Amazon account.

  • Carrier Information: Amazon utilizes various carriers (including Amazon Logistics, Royal Mail, and DPD) to ensure the fastest possible delivery to your door.

4. International Customs & Duties

For customers shopping within our European marketplace stores (FR, DE, IT, ES, NL, PL), Amazon manages the logistics of cross-border fulfillment.

  • Customs & Taxes: For the majority of orders within the UK and EU, customs and duties are handled at the point of sale by Amazon.

  • Transparency: Any applicable import fees will be clearly displayed during the Amazon checkout process before you finalize your order.

5. Failed Delivery & Address Issues

If a delivery attempt is unsuccessful, Amazon will typically attempt redelivery the following business day or leave the package in a designated "Safe Place."

  • If you need to change a delivery address or report a missing package, please contact Amazon Customer Service directly via your Amazon account for the fastest resolution.

6. Returns & Refunds

As our orders are fulfilled by Amazon, all returns are processed through the Amazon A-to-z Guarantee.

  • Items can typically be returned within 30 days of receipt.

  • To initiate a return, visit your Amazon order history and select "Return or Replace Items."

7. Legal Disclosure

Amazon Associate Program: HemBorta.com is a participant in the Amazon Services LLC Associates Program. As an Amazon Associate, we may earn a small commission from qualifying purchases made through the links on this website. This does not affect the price you pay.