Refund policy

At HemBorta, we want you to be completely satisfied with your purchase. Because all HemBorta products are fulfilled and sold via our Official Amazon Marketplaces, all returns, secondary exchanges, and refunds are managed through Amazon’s secure platform.

1. 30-Day Return Window

In accordance with Amazon’s standard return policy, most HemBorta items can be returned within 30 days of receipt of shipment.

  • Items must be returned in their original condition and packaging.

  • For holiday periods (such as Christmas), this return window may be extended by Amazon; please check your specific order details for the final "Return by" date.

2. How to Initiate a Return

To start a return, you do not need to contact HemBorta directly. Please follow these steps within the Amazon system:

  1. Log in to your Amazon Account.

  2. Go to "Your Orders".

  3. Locate your HemBorta order and select "Return or Replace Items".

  4. Select the reason for the return and choose your preferred return method (e.g., drop-off point or carrier pickup).

  5. Print the provided return label or use the mobile QR code provided by Amazon.

3. Refunds

Once Amazon receives your returned item at their fulfillment center, it typically takes 3–5 business days for the refund to be processed.

  • Payment Method: The refund will be credited back to the original payment method used during the purchase.

  • Statutory Rights: This policy does not affect your statutory rights under the UK Consumer Rights Act or EU Distance Selling regulations.

4. Damaged, Defective, or Incorrect Items

If your HemBorta tool arrives damaged or is not the item you ordered, you are fully protected by the Amazon A-to-z Guarantee.

  • You can request a replacement or a full refund through your Amazon order panel.

  • Amazon’s logistics team is responsible for items damaged during transit or delivery errors.

5. Exchanges

Amazon’s system typically processes returns and new orders separately. If you wish to exchange an item (for example, for a different size or model of Allen Key), the fastest method is to return the original item for a refund and place a new order for the desired product.

6. International Returns

For orders placed via our European marketplaces (IE, FR, DE, IT, ES, NL, PL), the return process remains the same. Amazon will provide localized instructions for returning the item within your region.

7. Product Support & Technical Queries

While Amazon handles the financial and logistical side of your return, HemBorta is here to help with technical product support. If you are considering a return because you are unsure how to use a tool or have a question about its specifications, please Contact Us first. Our UK-based team can often provide the technical guidance needed to resolve an issue without the need for a return.

8. Statutory Information

Our policy is designed to be in full compliance with the UK Consumer Contracts Regulations. Because the transaction occurs on Amazon's platform, Amazon acts as the merchant of record for the financial transaction, ensuring your data and payment information are protected by their world-class security.